Here are a few tips to help your business IT budget drop with new technology and services that do the work for you!
Virtual Help Desk
We are able to offer your business a Virtual Help Desk. We'll inventory and label your computer systems with our Help Desk number. Your customers can “just call the Help Desk” whenever they want IT help. Our specialists will login remotely and solve the problem then and there. We can escalate problems that call for an on-site presence to your IT Department. This guarantees faster response times to absolve user requests, offers standard support for remote facilities, and frees your Information Technology Department to concentrate on business critical issues. Furthermore, if your Information Technology Department is a "one-man show" this gives a backup resource for emergency situations. Our Help Desk allows the majority of industry standard technology. We've got a number of support options to select from.
Disaster Recovery
We provide a collection of catastrophe recovery and business continuity options for your Information Technology Department. Ensure that your users are up and running even if your server is off-line with our DataGuard BDR device. Have a mission critical e-mail server? Not a problem, our e-mail spooling and continuity service will keep the communications moving whether or not your Exchange server is down.
Third Level Support
If your business currently has an Information Technology Department, we can
supply third level support for more complicated problems. We have
Microsoft Certified Technicians available to help. We support Microsoft
servers and line of business apps including Microsoft CRM, Microsoft Exchange,
Sharepoint and SQL Server administration.Server Monitoring
We offer around the clock tracking to help your Information Technology Department. Our monitoring software monitors uptime, memory usage, disk usage, and vital services on your servers. If your server goes off-line or produces an alert it immediately makes a ticket in our system. Our professionals will try to solve the problem remotely or escalate the ticket to your Information Technology Department for remediation.
Hosted Exchange
If your Exchange server has to be swapped out or upgraded you may give consideration to relocating to a Hosted Exchange solution. For a designated monthly fee, you will get limitless disk usage, smart phone support, SPAM filtering, and no longer need to cope with the expenses or hassles of maintaining an internal Exchange server. We also provide trustworthy e-mail spooling and continuity services to get rid of recovery time during e-mail cutovers. All our hosted servers can be found in a data center here in downtown Kansas City. They're backed up every night and supervised around the clock.
Hosted Business Anti-Virus
Before you decide to renew your antivirus subscription, give us a call first. We offer Hosted Symantec Endpoint for people who have to have a business class antivirus solution. For a flat monthly fee we'll supply the software and monitor your computer systems for virus and malware infections around the clock. If an infection is located, our server will immediately try to isolate or eliminate the virus. When problems are determined, a ticket is immediately created in our system for our Technicians to fix.
Dedicated Server Hosting
Before you buy that new server give consideration to hosting your application on our Dedicated Servers. We'll supply the hardware, infrastructure, support and around the clock monitoring of your dedicated server for a flat monthly charge.
Hardware Procurement
We're a Dell Premier Partner, and an HP Reseller. If you're looking for a new server, workstation, or laptop contact our Technicians and we'll suggest a Dell or HP system according to your specified needs. As a Premier Partner we sell that equipment less expensive then anybody. You'll save $100s or perhaps $1000’s on your Information Technology budget simply by contacting us first.
So if you're a business in the Metro Kansas City, Missouri area and any of these services appeal to you, give Batts Communication Services at 816-353-4884.
